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Have a question about a fragrance, an existing order or UK delivery? Contact the Fragrance Locker customer support team using the form below. We aim to reply within 24 hours.
We can help with inspired perfume recommendations, fragrance notes, product availability, delivery tracking, returns and general order support.
You can also email us directly at sales@fragrancelocker.co.uk. Please include your order number when contacting us about an existing purchase so our team can check it quickly.
Contact
Order and delivery support
Contact our UK perfume customer support team for help with an order, delivery update or tracking question. Include your full name, email address and order number in your message.
If your parcel tracking shows as delivered but you cannot locate it, check around your property, with other household members and in any nominated safe place before contacting us.
Fragrance advice
Not sure which scent to choose? Tell us which perfumes, fragrance families or notes you normally enjoy. Our team can recommend suitable men’s fragrances, women’s perfumes and unisex fragrances from the Fragrance Locker range.
We can also help you choose between fresh, woody, floral, fruity, sweet, vanilla, aquatic and oud-based scents.
Any 3 fragrances for £60
You can mix men’s, women’s and unisex 50ml fragrances as part of our Any 3 for £60 offer. The qualifying discount applies at checkout after you add three eligible fragrances to your basket.
Contact us before ordering if you need help building your fragrance selection.
Returns and damaged orders
For returns, incorrect products or items damaged during delivery, send us your order number and clear photographs where relevant. Read our Refund and Returns Policy before returning any item.
Please do not send products back without contacting our team first.